Customer service course offered
University of Hawaii Maui College’s Office of Continuing Education and Training is accepting applications for the Certificate for Customer Service in Hawaii, which was developed by Kapiolani Community College and the Hawaii Tourism Authority.
The foundation of the program is based on the Native Hawaiian culture and its aim is to develop practical skills that help provide a gratifying and memorable guest experience for the community and global customers, a news release said.
The certification is designed for employees of the state’s visitor industry who have direct contact to out-of-state and foreign visitors. The certification, normally valued at $1,139, is free to qualified employees for a limited time.
The Hawaii Tourism Authority is providing a capstone exam to qualified participants employed as tour guides and drivers to earn the Certification for Hawaii Professional Tour Guides.
A free introductory reception will be held from 5:30 to 7:30 p.m., on Aug. 30 at the Leis Family Class Act restaurant at the UH-Maui College campus in Kahului. Refreshments, pupu, applications and a short overview of the certification course will be provided.
The actual course will run from 6 to 8 p.m., on Mondays and Thursdays, from Sept. 24 to Dec. 10 at UH-MC. The professional tour guide exam will be on Dec. 15.
Application deadline is Sept. 12.
For information and application forms, contact the UH Maui College Office of Continuing Education and Training staff at firstname.lastname@example.org or 984-3231.