Roy’s warns customers to check credit cards
Credit card information from customers who ate at Roy’s restaurants in Hawaii, including the Kaanapali location, Feb. 1 to 25 may have been compromised, company officials said in a news release Friday.
Roy’s Holdings Inc. discovered that the computer of a corporate employee was infected by malware of unknown origin and might have affected customers at its six locations throughout the state, the release said.
In response to the event, the restaurant has:
* Conducted independent investigations to determine the nature and scope of the infection, along with identifying the people who may have been affected by the incident.
* Notified the United States Secret Service.
* Contacted Visa, MasterCard, Discover and American Express about the event and requested a notification for their affected cardholders.
* Increased software and server security.
The restaurant is also encouraging customers to review their accounts for unusual activity and to notify their credit card companies.
Individuals affected by the incident are encouraged to file a complaint with the Federal Trade Commission at www.ftc.gov/bcp/edu/microsites/idtheft or call (877) 438-4338.
Those looking to speak with the restaurant may contact its confidential call center from 8 a.m. to 5 p.m. Monday through Friday. Callers are asked to provide reference number 1722061113 when calling.