Letter about nonemergency repair delay sparks memory

An Oct. 29 letter about the incredible delay in fixing anything that’s not an emergency reminded me of a story attributed the former mayor of San Francisco, Willie Brown, who encouraged citizens to phone him directly with their problems.

One morning about 3 a.m., a woman phoned the mayor complaining that she couldn’t sleep because of trucks banging through a pothole in front of her house. The mayor responded politely and sent a crew to fix the pothole. The next morning at 3 a.m. the mayor phoned the lady to ask if she had been sleeping better now that the pothole had been filled.

Douglas Roberts