I can't help but chime in on the letters that I've been reading.
I also live in Kihei. I have 29 solar panels. There are three people total in the house, all of us are gone all day and most of the early evening. We unplug most lamps and small appliances, we don't use a dryer nor a dishwasher. Yet somehow our electric bill has gone up by $130 in the past five months, cumulatively.
When I called to try and understand how this could be, I got some vague, runaround answer from a very nice operator. I even wrote a letter to the utility, trying to understand how our panels are not producing enough to offset the amount of energy we use, especially since the data on my end shows we are producing more per day than originally estimated at time of installation.
In both instances, the utility reverted back to what seemed a final answer to my questions: A recheck of my meter was correct. Well, how I can I dispute that? After all, what are my choices? It's not like I can switch companies right?
Oh well, a merry monopoly Christmas to you, Maui Electric Co.