Maui Electric Co. is warning customers about an increased number of reports of telephone scams to its customers.
Recently, several business customers reported receiving calls saying that their electric bill was delinquent and that they're subject to same-day disconnection.
If customers receive a suspicious call from someone claiming to represent the company, Maui Electric encourages customers to call the Maui Electric Customer Service Centers at 871-9777 on Maui or toll free at (877) 871-8461 on Molokai and Lanai.
Reports also may be made to Hawaiian Telcom's Nuisance Call Bureau at (808) 643-7111, between 8 a.m. and 4:30 p.m. weekdays, with reports of harassing, illegal, threatening or obscene calls. Depending on the nature of the nuisance call, a specialized team will investigate or recommend options to manage unwanted or annoying phone calls. Some options may entail additional charges.
Maui Electric reminds customers not to provide personal, confidential or financial information to any unidentified individual and urges customers to exercise caution when responding to phone calls from unidentified individuals. If customers feel unsure about the identity of a caller, they should feel free to hang up and call the Maui Electric Customer Service Center. Report any suspicious activity to police.
Some additional safety tips:
* Be careful when taking calls from an unidentified phone number; phone scammers will want to remain anonymous.
* Scammers may use technology to fake a caller ID, so don't be afraid to ask questions. Get the caller's name, phone number and company name. That might deter phone scammers from continuing the conversation.
* Maui Electric employees would not direct customers to make a payment at any location other than MECO customer service offices.