Hawaiian Electric reports phone scam

Hawaiian Electric issued a warning Friday to its Maui customers that scammers are trying to capitalize on coronavirus fears by pretending to be Hawaiian Electric and threatening to disconnect service unless “overdue” bills are paid.

A Maui customer recently lost hundreds of dollars after a scammer called and threatened to cut off electric service to the customer’s business, according to company spokeswoman Shayna Decker. The scammer requested and received funds via prepaid debit cards purchased at local retailers.

Hawaiian Electric does not accept prepaid debit cards, Cash App payments, bitcoin or gift cards. Furthermore, the company has announced that it will suspend service disconnections through May 17, an extension from April 17.

If residents receive a notice from Hawaiian Electric before May 17 that threatens to disconnect service, it’s a scam and should be ignored.

“Don’t be scammed and please just hang up,” Decker said in a news release.

Customers should hang up on scam calls and then dial Hawaiian Electric customer service lines for Maui County to report it at (808) 871-9777 for Maui and toll free at (877) 871-8461 for Molokai and Lanai.


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