Utility won’t disconnect power through Sept. 1

The Maui News

Hawaiian Electric has extended its moratorium on disconnections for nonpayment through Sept. 1, the utility announced Monday.

Customers who are having difficulty paying their bill are urged to contact the company before Sept. 1.

Hawaiian Electric suspended collections in March to ensure customers’ electric service was not disrupted during COVID-19-related orders to stay at home. On Friday, the Public Utilities Commission gave utilities the option to hold off disconnections through Sept. 1.

Hawaiian Electric wants to work with Maui County customers with past due accounts to find the best options to make their payments manageable. While customers are responsible for paying their bills, a variety of public and nonprofit assistance, as well as Hawaiian Electric payment arrangements, currently are available.

Additional payment arrangement options for customers are in the works and will become available in mid-July, Hawaiian Electric said.

Residential customers can visit www.hawaiianelectric.com/paymentassistance to check whether they qualify for programs available to households experiencing financial strain due to COVID-19. Commercial customers can go to www.hawaiianelectric.com/businesscustomerupdate for programs geared to help businesses.

Hawaiian Electric’s Payment Arrangement Request Form, which is the quickest way to start the payment arrangement process, is available at the websites.

The company’s walk-in payment centers remain closed, but there are several payment methods available to customers, which can be found at www.hawaiianelectric.com/paymentoptions for payment methods.

Payments can be made in-person at no charge at Western Union locations in grocery stores and other retailers throughout Hawaiian Electric’s service territory.


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