Q: My sister is in the hospital at Maui Memorial Medical Center. Can I still visit her now with all the coronavirus closures around Maui?
Kelly Catiel, infection control manager, Maui Health: To protect the safety of our patients, visitors and our employees, Maui Health has made some changes to visitor policies at all of our hospital locations including, Maui Memorial Medical Center (MMMC), Kula Hospital and Lanai Community Hospital.
As of Wednesday at Maui Memorial Medical Center, visitors are limited to one per patient and children under the age of 14 are not allowed. We have restricted public entrances to only the main lobby and the Emergency Room entrance (for ER patients only). We have set up tents outside of the ER and the main lobby as temporary waiting areas for visitors. Last week, we also set up additional screening tents outside of the ER for rapid assessment of patients prior to entering the ER.
At Kula Hospital and Lanai Community Hospital, we are not allowing any visitors except in compassionate care cases. All visitors and employees also are being screened. Both of these hospitals are also long-term care facilities with elderly residents who are more fragile than the general population.
All of these measures are in place to protect our community and our staff and help slow the spread of viruses, including COVID-19 and the flu.
While Maui Memorial Medical Center has COVID-19 tests, we are not providing community screenings. We continue to urge residents and visitors to follow the state Department of Health guidelines for proper use of testing, which includes first contacting your primary care physician or health care provider to determine whether you meet criteria to be tested, and then what the next steps would be.
Maui Health is working closely with the County of Maui on a community testing site. More information will be shared as soon as it is available.
The COVID-19 situation is rapidly changing. If you are planning a visit to one of our hospitals, please call in advance to confirm the most updated information regarding new hospital policies or other screening/assessment procedures. Please call our operator at (808) 244-9056 or visit www.mauihealth.org/covid19.
For general COVID-19 information, please refrain from calling our operator, or Emergency Department, so that our staff and physicians can focus on patient care.
For questions that are not specifically related to Maui Health hospitals or services, please call Aloha United Way’s informational hotline by dialing 211 from any local phone. The call center is open daily from 7 a.m. to 10 p.m. The 211 call center is also available via text, email, and online. For these details as well as the most up-to-date COVID-19 information, please visit health.hawaii.gov/covid19 or coronavirus.gov.
Again, our hospitals are focusing on protecting our patients and staff, and we ask for the public’s assistance in keeping our phone lines open for emergency and other medical calls.
Thank you for helping to keep our islands healthy by following Centers for Disease Control and Prevention recommendations on handwashing and hygiene, social distancing, and staying home if you’re sick. Also, prioritize and take care of your emotional and mental health. We encourage you to visit and bookmark coronavirus.gov for daily updates and important health tips for you and your family.
Remember why we are called the Aloha State and practice compassion and kindness. Together as a community, we will get through this.
• Physicians, providers and administrative staff who practice at Maui Health System hospitals and clinics answer questions from the public in “Healthwise Maui,” which appears on the first and third Thursdays of the month. Maui Health System operates Maui Memorial Medical Center, Maui Memorial Medical Center Outpatient Clinic, Kula Hospital & Clinic and Lana’i Community Hospital and accepts all patients. To submit a question, go to the website at mauihealth.org/healthwise.