Four Seasons luxury resorts on Lanai to reopen July 1

New safety protocols in place for its guests

Sensei, A Four Seasons Resort, (shown here) and the Four Seasons Resort Lanai will be reopening July 1 to Hawaii residents. Sensei, A Four Seasons Resort, photo

The luxury Four Seasons Resort Lanai and Sensei Lanai, A Four Seasons Resort at Koele, both will be reopening July 1 to Hawaii residents, while the quarantine remains in effect for trans-Pacific travel.

The resorts shut down March 24 as county and state COVID-19 emergency restrictions took effect and shut down the tourism industry in Hawaii. Gov. David Ige lifted the quarantine for interisland travelers June 16.

All Four Seasons employees continued their employment during the closure, resorts spokeswoman Lori Holland said Tuesday.

On the only major Hawaiian Island with no COVID-19 cases, the Lanai resorts will be implementing the Four Seasons Lead With Care program of health and safety protocols, which were designed with consultant Johns Hopkins Medicine International, a Four Seasons news release last week said.

“Along with already-commonplace measures, such as more sanitizers, masks and heightened cleaning and hygiene, our Lead with Care program will enhance our tools and training to deliver an experience grounded in safety and trust,” said Christian Clerc, president of global operations for Four Seasons Hotels and Resorts.

Lead With Care includes:

• Rooms disinfected daily with EPA approved products.

• Public areas cleaned hourly with extra attention to highly frequented areas, such as front desk counters and public restrooms.

• Masks, hand sanitizer and wipes in each guest room.

• Social distancing measures, such as appropriately spaced fitness equipment, modified spa services, and contactless check-in and housekeeping.

• Contactless in-room dining with delivery outside rooms and use of sustainable, single-use packaging.

• Possible reduced capacity in restaurants and bars to maintain social distancing and to comply with county and state emergency orders.

• Nearly all restaurants providing a-la-carte service with digital menus wherever possible.

There will be retraining programs for staff on the new protocols; a Hygiene Officer will be appointed to focus on implementing the protocols, the Four Seasons said.

As far as bookings go, Kevin Kelly, CEO of Sensei, said Tuesday that his resort does not disclose occupancy numbers but noted interest from kamaaina in the credit-based package.

“Sensei has responded to the circumstances and believe the traveler is looking for places that support healthier lifestyles and well being,” Kelly said. “Our new pricing and flexible Experience Menu allows us to serve a much larger audience and meet a need in the travel market.”

The luxury wellness resort is debuting Guided Experiences, which start from $1,130 per night and includes $600 in resort credits. Programs include a Sensei Guide to develop a customized itinerary of private wellness consultations, spa treatments, fitness classes and other activities.

Guests have the option of crafting their own program with an a-la-carte, room-rate-only option starting from $650 per night. Reservations include round-trip flights from Honolulu on Lanai Air in addition to airport transfers and intraisland transportation, the Four Seasons said.

Four Seasons Resort Lanai is offering 20 percent off bookings, starting from $784 per night and 15 percent off spa services. Golfers can play an 18-hole round on the Jack Nicklaus-designed Manele Golf Course for $275 per player.

Through July 31, guests receive 20 percent off island activities, including ocean activities, except private charters; sporting clays and archery at the Lanai Archery and Shooting Range; and horseback riding at Lanai Ranch.

Guests booking a stay by Aug. 31 for travel arriving by Jan. 4 also will receive a round-trip flight on Lanai Air with a reservation of any room or suite at the Four Seasons Resort Lanai. Airport transfers and intraisland transportation are included.

Kamaaina rates for the Four Seasons Resort Lanai can be booked only by phone at (800) 321-4666 or by email at res.lanai@fourseasons.com. For Sensei Lanai, call (800) 505-2624, email res.sensei@fourseasons.com or go online at www.fourseasons.com/sensei/.

* Lee Imada can be reached at leeimada@mauinews.com.


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