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Bill credits to help Hawaiian Electric customers pay off past-due balances

The Maui News

Hawaiian Electric will apply $2 million in bill credits for customers who have struggled to pay their electric bill during the COVID-19 pandemic, the company announced Wednesday.

By Jan. 31, the Kokua Fund Bill Credit Program will automatically provide a one-time credit of $90 to past-due balances for about 22,000 residential and business customers that were at least 30 days past due as of Dec. 31, with a minimum current past-due balance of at least $200.

For accounts that meet these criteria, the credit will appear as a line item labeled “Kokua Fund Credit” and will be posted by Jan. 31. It will appear on statements that arrive in February and will also be available immediately online through the Online Customer Service Center.

No application is necessary for the one-time credit, and eligible customers will receive notification of their eligibility.

For more information, visit hawaiianelectric.com/kokuafund.

The bill credit uses funds from company shareholders — not other customers — to help customers on Oahu, Hawaii island and in Maui County with qualifying balances, Hawaiian Electric said. Not every customer will qualify for the credits, which are meant to supplement other pandemic-related financial assistance programs.

Those programs include the Oahu Homeowner Assistance Fund, which is available now, and similar programs that will soon be available for Maui County and Hawaii island residents.

This is the second program Hawaiian Electric has funded to help utility customers who were financially affected by the pandemic. The company was also the founding sponsor of Aloha United Way’s Hawaii Utility Bill Assistance Program in 2021, pledging $2 million in shareholder money from its parent company, HEI, to help households pay electric, water, sewer and gas bills.

Hawaiian Electric continues to offer special payment arrangement options for past-due customers, with more information available at hawaiianelectric.com/paymentarrangement.

For more details on available assistance, visit hawaiianelectric.com/COVID19.

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