Maui County has partnered with vendor CivicPlus to launch a new website at mauicounty.gov.

The county said the website improvements aim to deliver easier access to documents, data and time-saving self-service applications.

Features include enhanced navigation and document searches, an AI chatbot and accessibility tools.

“Our goal in redesigning our website was to better reflect our unique community and make it easier for residents to access County services and resources,” said Maui County Mayor Richard Bissen in a news release. “It’s one more step in our ongoing commitment to improving how people connect with their government and get the support they need.”

With more than 7,500 local government customers, the CivicPlus Civic Experience platform offers an integrated and comprehensive multiproduct suite that connects Maui County employees and elected officials with website users from Maui Nui and beyond.

Maui County Communications Director Laksmi Abraham said the county’s website had not undergone a major redesign in over 10 years, and updating the site was a significant undertaking that took about a year.

“Modernizing our digital platforms is critical to our broader goal of strengthening communication tools across the county and improving how we share information and connect with our community,” she said.

Maui County Chief Technology Officer Kim Albright said CivicPlus’ content management system provides a set of industry-leading features, well-designed layout and functionality, giving our team the tools to deliver timely, accurate and accessible information to the public.

“It allows us to manage content more efficiently, improve the user experience and ensure our website remains responsive to the needs of our community,” Albright said.